Privacy Policy Last updated: 24/02/2024
At Etherealux Flux (“We,” “Us,” or “Our”), protecting your personal data and privacy is fundamental to our mission.
This Privacy Policy explains how we handle, store, and use the information you share with us while using the Etherealux Flux website (the “Platform”).
We follow these key privacy principles:
• Transparency in Data Usage:
You deserve to know how your personal information is processed. That’s why we provide clear, timely disclosures—so you can make informed decisions, whether you’re accessing the platform or engaging with a connected third-party service.
We’ll always ensure that any essential updates or legal notices reach you in a timely and relevant manner.
Have questions? Reach out anytime at: [email protected]
• Purpose-Driven Data Collection:
We process your personal data to improve your experience, connect you with external platforms, ensure platform performance, fulfill legal obligations, and enhance security.
Additionally, this helps us tailor our services to your preferences and optimize performance for users across regions like Nigeria.
• Empowering Your Data Rights:
You can always contact us to access, correct, delete, or restrict the use of your data. If needed, we can also assist in transferring your data, in line with applicable laws.
• Data Protection Commitment:
While no system is completely immune to risk, we employ robust technical and organizational safeguards to keep your information secure and confidential.
Comprehensive Overview
1. Scope of This Policy
This document outlines what types of personal data we collect, how it is used, shared, stored, and protected.
"Personal Data" means any information that can identify you—directly or indirectly—when used alone or combined with other data we may access.
“Processing” refers to a wide range of operations involving your data, including collection, organization, storage, access, modification, sharing, or deletion.
Our services are for individuals 18 years and older. We do not knowingly collect information from minors. If we discover that such data exists, it will be deleted promptly.
2. When We Collect Your Data
We collect data when you interact with our platform, use services, engage with third-party tools, or explore features. Sometimes you provide this directly, and sometimes it’s generated via your interactions or sent to us by partners.
3. Your Consent and Data Choice
Providing your personal data is always voluntary. However, declining to share some details may affect our ability to provide certain services or features.
4. What We Collect
On each visit, we may log activity data, technical diagnostics, IP addresses, browser information, access times, device type, and pages visited. Some of this may not identify you directly.
Data you provide voluntarily: This includes contact information shared when connecting with external platforms or filling out forms.
Data submitted to third parties: This may include your full name, phone number, and email address—to help facilitate access to external trading services.
5. Why We Process Personal Data and On What Grounds
At Etherealux Flux, we process your Personal Data for clearly defined purposes, each supported by appropriate legal justifications.
We will never handle your data without a lawful reason. These legal bases include:
- Your explicit consent — When you voluntarily provide information through our platform, for example, to register or to be connected with a third-party trading provider.
- Legitimate interests — Such as improving our Services or handling legal matters that help us operate effectively.
- Legal obligations — Where we are required by law to process certain data.
Need clarification on any of these legal bases? Contact us at [email protected].
Below are detailed purposes and the legal foundations behind them:
Purpose | Legal Basis | |
1 |
To transfer your data to third parties on request This applies when you request to be referred to a trading platform or financial service. |
Consent provided for a specific purpose |
2 |
To respond to questions and support requests Helping you use our platform or services more effectively. |
Legitimate interest of Etherealux Flux or a third party |
3 | To meet legal or administrative obligations | Legal obligation under Nigerian or international law |
4 |
To improve service quality and reliability Including technical troubleshooting and user experience monitoring. |
Legitimate interest |
5 | To detect and prevent fraud or service abuse | Legitimate interest |
6 |
To perform essential operational tasks Like back-end administration, planning, and internal reporting. |
Legitimate interest |
7 |
To carry out research and statistical analysis This helps guide our business strategy and product updates. |
Legitimate interest |
8 |
To protect our rights, users, and legal standing Including dispute resolution, policy enforcement, and legal claims. |
Legitimate interest |
6. Sharing Your Data with Third Parties
In some situations, Etherealux Flux may share your Personal Data with external service providers that help us deliver and improve our services — including data storage, analytics, infrastructure hosting, diagnostics, and localization tools relevant to users in Nigeria and elsewhere.
If you opt in, we can transmit your details to third-party platforms for trading or financial services. These platforms are independently responsible for managing your data under their own privacy policies.
We may also collaborate with affiliated partners and service providers to enhance platform performance, offer tailored support, and broaden service reach.
Additionally, we may disclose Personal Data to governmental or legal entities in Nigeria or abroad when required by law, or to protect our legal interests and the safety of our users.
In the event of a corporate restructure, merger, asset transfer, or acquisition involving Etherealux Flux, we may need to share Personal Data with potential buyers, investors, or associated parties as part of due diligence or execution.
7. Cookies and External Services
Our Website may work with external partners — including analytics providers and advertising platforms — that use cookies or similar tools. These third-party technologies operate under their own privacy terms.
A cookie is a small data file stored on the device you use to access the Website. Cookies help us tailor your experience by saving preferences and remembering key information for easier navigation and improved service offerings.
Some cookies are temporary (session cookies) and are removed when your browser is closed. Others (persistent cookies) remain until manually deleted or they expire automatically.
Categories of Cookies We Use:
Below is a summary of the types of cookies that may be active on this Website:
Type | Function | Details |
Essential Cookies | Ensure basic functions like page navigation and secure access work correctly. | These may track session data such as login status or language preferences, and are typically deleted after your session ends. |
Functionality Cookies | Help recognize returning visitors and recall preferences such as display settings or form entries. | These remain on your device for a set time after browser closure. |
Performance Cookies | Collect anonymous usage data to assess site functionality and identify areas for improvement. | They track general metrics but never link to your identity. Their lifespan varies based on configuration. |
Managing Your Cookie Preferences
You can modify your browser settings to restrict or delete cookies. Please see help pages for:
- Mozilla Firefox
- Microsoft Edge
- Google Chrome
- Apple Safari
Note: Blocking cookies may impair functionality on parts of the Website.
NOTICE REGARDING TRACKING TECHNOLOGY
CURRENTLY, OUR PLATFORM DOES NOT RESPOND TO DO-NOT-TRACK SIGNALS.
8. How Long We Keep Your Data
Etherealux Flux retains your Personal Data only for the time necessary to fulfill the purposes outlined in this Privacy Notice or to comply with applicable Nigerian laws and industry obligations.
We typically retain data shared with third-party partners for up to 12 months. If you grant additional consent, this period may be extended for another year.
We periodically audit our data holdings to remove or anonymize data that is no longer required.
9. Cross-Border Data Transfers
Your Personal Data may, under certain circumstances, be transferred outside of your home country — including outside of Nigeria. When this occurs, we implement strict protective measures to ensure your data remains secure and your rights are upheld.
If you live in the European Economic Area (EEA), such transfers will only take place when specific conditions are met:
- The destination country is deemed “adequate” in terms of data protection by the EU Commission (Article 45 of the GDPR).
- The transfer is made under a binding agreement between public authorities (Article 46(2)(a) of the GDPR).
- Standard Contractual Clauses (SCCs) approved by the EU are used to frame the data transfer (Article 46(2)(c) GDPR).
For detailed information about the safeguards we apply in these cases, feel free to reach out: [email protected]
10. How We Safeguard Your Personal Data
Etherealux Flux uses a combination of technical tools and organizational policies to protect your Personal Data. We aim to minimize the risk of loss, unauthorized access, alteration, or exposure — whether accidental or malicious.
Despite these efforts, we cannot guarantee flawless security. By using our services, you acknowledge that no system can be completely immune to breaches or unauthorized access, especially during internet transmission.
We are not liable for indirect or unforeseeable damages — including third-party attacks, data leaks caused by transmission failures, or obligations enforced by law that may require us to share data with authorities or public entities.
Please be aware that internet-based data transfers inherently involve some level of risk. Etherealux Flux cannot ensure 100% protection during transmission over the web.
11. External Links and Third-Party Content
Our platform may contain links to third-party websites or applications. These external sites are beyond our control, and their data collection practices are not governed by this Privacy Policy.
Before interacting with or submitting any Personal Data to external services, we strongly advise reviewing their respective privacy statements. Etherealux Flux is not responsible for how third parties handle your information.
13. Your Rights Regarding Personal Information
You are entitled to certain rights when it comes to how we handle your Personal Data. These include the ability to review, correct, restrict, or delete your information — and to withdraw consent where applicable.
For EEA Residents:
If you live within the European Economic Area, you may exercise the following rights in compliance with the General Data Protection Regulation (GDPR). Requests can be submitted via: [email protected]
Access Rights
You can request confirmation of whether we process your Personal Data and access a summary including: purpose, types of data, recipients (especially outside the EEA), retention period, data origin (if not provided directly by you), and whether profiling or international transfers apply.
We’ll provide one copy of your data free of charge. Additional copies may incur a reasonable fee. Electronic responses will be issued unless otherwise requested.
Note: This access right must not compromise others’ privacy. If a conflict arises, we may limit the scope of the disclosure.
Right to Rectification
You have the right to correct inaccurate or incomplete Personal Data. You may be asked to provide updated details to support this request.
Right to Erasure (“Right to be Forgotten”)
You may request deletion of your data when:
- The data is no longer needed for its original purpose.
- You withdraw consent, and no legal basis remains.
- You object to processing based on legitimate interest or direct marketing.
- The data has been unlawfully processed.
- We are required by law (e.g., under EU law) to erase the data.
This right does not apply if data retention is required by law or needed for legal defense or claims.
Right to Restrict Processing
You may request restrictions on processing when:
- Data accuracy is in question — pending verification.
- Processing is unlawful, but deletion is not preferred.
- We no longer require the data, but you need it for legal purposes.
- You object to processing based on our legitimate interests — pending resolution.
- Data is used for direct marketing or related profiling, and you object.
Right to Restrict Processing
If you ask us to limit the use of your Personal Data, we will continue storing it but will only process it with your explicit consent or when required by law — including for legal proceedings or protecting the rights of others.
Right to Data Portability
You have the right to obtain a digital copy of your Personal Data in a structured, commonly used, and machine-readable format. If technically feasible, you may also request us to transfer this data directly to another service provider.
This applies only when the data processing is based on your consent or a contract and is carried out through automated systems. Please note: this right must not adversely affect others’ privacy or freedoms.
Right to Withdraw Consent
You may revoke your consent to our processing of your Personal Data at any time. This will not affect the legality of processing activities performed before your withdrawal.
Right to Object
You can object to how we use your Personal Data at any time, particularly when the basis for processing is our legitimate interest. This includes profiling carried out for such purposes.
In such cases, we will stop processing your data unless we demonstrate compelling legal grounds that override your interests or are required for legal claims. You can also object to your data being used for direct marketing at any time.
Right to File a Complaint
If you believe your data rights have been violated, you are entitled to submit a complaint to a supervisory authority. For users in the European Union, this authority is designated by the relevant Member State.
Please note that the rights described in this section may be subject to legal limitations under applicable laws, including those of the European Union or local Nigerian regulations where applicable.
We aim to respond to your requests regarding these rights within one month. For complex or multiple requests, this timeframe may be extended by an additional two months. You will be notified if an extension is necessary.
All such requests are processed free of charge. However, if a request is repetitive or clearly excessive, we reserve the right to (a) charge a reasonable administrative fee or (b) refuse to act on the request.
For your protection and ours, we may request additional details to verify your identity before processing your data rights request, especially if we suspect the request was made by someone else.
12. Policy Updates
Etherealux Flux reserves the right to update this Privacy Policy at any time. When we do, we will post the revised version on our Website with the latest effective date.
If the changes are significant, we will make reasonable efforts to notify you — either via the Website or through direct communication. Unless otherwise indicated, all changes take effect as soon as the updated Policy is published.